Héctor Espinoza Encina

During my experience leading the technical operations of a SaaS platform, I took on the responsibility of ensuring its stability and availability in high-demand contexts, where concurrency was a constant challenge. From scratch, I built and consolidated a development team, establishing agile methodologies, efficient operational processes, and career plans that not only fostered the professional growth of each team member but also strengthened the team’s overall performance.

In close collaboration with the commercial team, I designed and implemented new features that addressed real business needs, always ensuring strategic alignment between technology and business objectives. Additionally, I implemented a reporting and key metrics system that allowed us to monitor performance and anticipate critical failures, enabling timely technical decision-making with tangible impact.

My focus was always on continuous improvement: I defined strategies that accelerated delivery cycles and optimized outcomes across various levels of time and scale. I also served as the Information Security Officer, actively promoting a cybersecurity culture aligned with the Information Security Management System (ISMS), thus consolidating a robust, secure, and continuously evolving technical operation.

In the context of a SaaS platform, I led both technically and operationally a team responsible for the Digital Signature and People Management modules, taking ownership of their evolution and stability. A key part of my role was the planning and execution of production deployments, always ensuring each step was carried out in a controlled manner without impacting end users.

Aiming for a more scalable and maintainable architecture, I coordinated the documentation of processes and led the development of microservices designed to decouple critical functionalities from the monolith. This work not only improved system efficiency but also enabled a more agile product evolution.

I actively participated in code reviews, the technical recruitment process, and onboarding of new team members, helping to build a strong and highly autonomous team. Additionally, I promoted the adoption of development best practices and fostered a culture rooted in quality, collaboration, and continuous improvement as the core pillars of our daily work.

I was part of a development team in an agile, collaborative, and high-demand environment, where I actively contributed to the design and construction of applications and microservices aimed at unifying product catalogs and facilitating the connection between internal systems and external platforms. This integration was key to improving operational efficiency and information consistency across various channels.

Additionally, I took responsibility for maintaining and evolving critical business systems, including the payment gateway, CRM, warehouse management, order tracking, and integration with logistics carriers. These systems were fundamental to daily operations, making their stability and continuous improvement a top priority.

I also participated in the refactoring of legacy services, tackling complex technical challenges to modernize their architecture and optimize their performance. Throughout, I focused on delivering continuous value through sustainable solutions aligned with business needs.

At this company, I developed an image management system designed to handle high concurrency, supporting the work of marketing and product teams. This solution optimized the visual management of campaigns and website content, improving both operational efficiency and the internal user experience.

I also implemented a microservice-based architecture to centralize the creation, configuration, and control of commercial campaigns and microsites, providing greater business flexibility and reducing delivery times for key initiatives.

Another challenge I tackled was designing and implementing a custom ETL process for data migration to a new regional platform, ensuring data integrity, traceability, and consistency throughout the entire process.

As a fullstack developer, I contributed to both frontend and backend development, always working within a modular and scalable architecture that allowed for fast iterations and solid handling of technical challenges.